Support

Write to [email protected]. We answer on U.S. business days.

Please include your work email, your company name, your Chrome version and what you expected to happen. A screenshot helps — cover broker names and phone numbers before you send it.

I did not get a sign-in code

• Check the spam folder for a message titled "NNNNNN is your HaulFinder sign-in code".
• A code is sent only to a work email your company has added as a seat. If you are not sure, ask your company's administrator.
• You can ask for a new code after 30 seconds, and up to six times an hour.

My code is not accepted

A code is valid for 10 minutes and works once. After five wrong tries it stops working — press "Resend code" in the HaulFinder Cabinet (toolbar icon → Account) and use the newest code.

I signed in but I do not see HaulFinder on the load board

• Open the load board at one.dat.com in the same Chrome profile and run a search. HaulFinder appears in a bar above the results.
• Advanced View is switched on from that bar.
• Which features you see depends on your company's plan. The Cabinet's Account tab shows your plan.

HaulFinder says it stopped

If the load board reports a limit or asks you to sign in again, HaulFinder stops its own activity on that page and tells you. This protects your account. Sign in to the load board again if it asks, and wait before trying again.

Connecting Gmail

• In the HaulFinder Cabinet (toolbar icon), sign in on the Account tab first, then press "Connect Gmail".
• Google asks for one permission only: "Send email on your behalf". HaulFinder cannot read your mail.
• If Google shows "Google hasn't verified this app", our verification with Google is still in progress: choose Advanced, then continue.
• If your company uses Google Workspace and connecting is blocked, your Workspace administrator can allow HaulFinder in the Google Admin console (Security → API controls → App access control).
• To disconnect, press × next to the mailbox in the Cabinet — HaulFinder's access is revoked with Google at the same time. You can also remove it in your Google Account under Security → Third-party connections.

Sign out, remove, delete my data

• Sign out: toolbar icon → Cabinet → Account → Sign out.
• Removing the extension deletes everything it stored in your browser.
• To delete what our server holds about you, write to [email protected] or ask your company's administrator. See the Privacy Policy.

Seats and billing

Seats are managed for your company. Your administrator, or we at [email protected], can add, move or remove a seat.